Help Desk
Before you reach out, try out our Self-Help portal for user guides and solutions to common issues.
To reach a technician, you can call or email but always call for urgent issues—it's the fastest way to get help!
Some organizations also use our Slack Support or Teams Support options.
Available 24x7
Help yourself! Visit our Self-Help portal for guides to help you get the most out of the systems you use and solve common problems
Available 24x7
During business hours
(M-F 6am-6pm PT), a technician will usually pick up immediately.
During high volume times, you may need to leave a message and a technician will call you back within one hour.
For after hours support, leave a message with our answering service and the on-call technician will call you back within one hour.
Message Us!
Available M-F 6am-6pm PT
Send a message to Kinetix and a technician will respond shortly (up to 1 hour during high volume).
For Slack support, type /ithelp followed by a description of the issue.
For Teams support, type help! followed by a description of the issue in the Kinetix IT Help app.
Outside of supported hours, a non-urgent ticket will be created and a technician will reach out within 1 business day.
