Kinetix Teams Support
Overview
If you use Microsoft Teams to stay in touch with coworkers, chances are the last thing you want to do is switch to a browser-based chat service to get tech support. Kinetix Teams Support allows you to stay in the comfort of Teams while our experts solve your tech woes. If your organization uses Microsoft Teams but has not set up Teams Support, please talk to your CSM or email us at help@kinetix.com.
Requesting Help
Submitting a Microsoft Teams Support request is made easy with a simple bot:
In Teams, find the Kinetix IT Help app by clicking on the three dots (···) on the left-hand menu
In the chat window that opens, submit your ticket by typing help! followed by a description of your issue (e.g. “help! I can’t log into my email”)
You can see a brief tutorial on how to use the bot by typing tutorial!
Please note that you cannot submit images with the bot, so please make sure you post with text only and share your image via DM with the tech who reaches out
Depending on the time:
During Teams Support hours (weekdays 6am-6pm Pacific), this will create an urgent ticket and a tech will DM you as soon as possible (up to 1 hr during high volume)
Outside Teams Support hours, this will create a non-urgent ticket and a tech will reach out within 1 business day (feel free to submit another request during support hours for faster service)
Within a few minutes you’ll get:
An automated DM with your ticket number
Email confirmation of your ticket submission